Last updated: June 21, 2026
1. Introduction
Welcome to SellX AI ("we", "our", or "us"). We operate a CRM and marketing automation platform available at sellxai.com. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.
By using SellX AI, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and business details when you register.
- Facebook Page Data: When you connect your Facebook Page to our platform, we access your Page ID, Page name, and Page Access Token via the Facebook Login API. We use this data solely to receive lead notifications from your Facebook Lead Ads.
- Lead Data: Contact information (name, phone, email, city, etc.) submitted by your leads through Facebook Lead Ad forms. This data is stored in your CRM account.
- Usage Data: Log files, IP addresses, browser type, pages visited, and other usage statistics for analytics and security purposes.
- WhatsApp Data: When you use our WhatsApp messaging features, we process message content and delivery status to enable communication with your leads.
3. How We Use Your Information
- To provide and operate our CRM platform and its features
- To automatically import leads from Facebook Lead Ads into your CRM
- To send WhatsApp messages on your behalf to your leads
- To send follow-up sequences and campaign messages
- To display analytics and reports within your dashboard
- To improve our services and fix technical issues
- To comply with legal obligations
4. Facebook Data Usage
SellX AI integrates with the Facebook Marketing API and Webhooks. When you connect your Facebook Page:
- We receive lead data via Facebook's Webhooks API when someone fills your Lead Ad form.
- We use your Page Access Token only to fetch lead details from Facebook's Graph API.
- We do not sell, share, or use your Facebook data for advertising or any purpose other than operating your CRM.
- You can disconnect your Facebook Page from our platform at any time from the Facebook Leads section in your dashboard.
Our use of Facebook data complies with Facebook's Platform Terms and Developer Policies.
5. Data Storage & Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Encrypted storage of access tokens and sensitive credentials
- Access controls — only your account's users can access your data
- Regular security monitoring and log auditing
We retain your data as long as your account is active. You may request deletion of your data at any time.
6. Data Sharing
We do not sell your personal data to third parties. We may share data only in the following circumstances:
- Service Providers: Third-party services we use to operate the platform (e.g., hosting providers, SMS/WhatsApp APIs) — only to the extent necessary.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with notice to you.
7. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate data.
- Deletion: Request deletion of your account and associated data.
- Portability: Export your lead data in CSV format from your dashboard.
- Objection: Object to certain types of data processing.
To exercise any of these rights, contact us at contact@sellxai.com.
8. Cookies
We use essential cookies to maintain your login session. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
9. Children's Privacy
Our platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice in our platform. Continued use of SellX AI after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: